FAQ

WHY CHOOSE CAKQJ NEON?

Welcome to Cakqj Neon! We're an approachable, small and family-owned neon sign shop specializing in made-to-order signs and the coolest pop culture designs. Our business operations are based in vibrant New York, where we are surrounded by art, culture and tons of neon inspiration. As two, young creatives with backgrounds in product and fashion design, we're all about lighting up your world in style.

When it comes to price and quality, we hold our weight against the bigger neon suppliers. We are one of the least expensive in the business due to our minimal overhead costs. Instead of grossly marking up our product, we ensure that our prices reflect the labour, raw materials and the time needed to construct each sign.

At London Neon, we take pride in offering our customers a unique, high quality product and the best prices and we've sought out the industry's best LED neon manufacturers who hand make every sign with the utmost care and attention. Every customer enquiry, all of our sales and marketing, order confirmations and quality control, is personally handled by us, not a bot, algorithm or stockholder.

What's more? Our Neon signs are:

COST EFFECTIVE: LED neon flex is much easier to manipulate into the shape you want, which means less time producing the sign in the first place. While traditional Neon signage requires a full glass-making process, LED Neon Flex provides a lower cost and easier to install option.*Please read our section titled "UK and Internationally made neon" for more information on cost and shipping.
VERSATILE: LED neon flex signs are highly customizable and come in a wide range of colour and design options. Unlike gas-based solutions, you’re not stuck with limited colourways and shapes, further adding to the versatility of LED neon.
A 1 YEAR WARRANTY: All of our indoor signs come with a 12-month manufacturer warranty covering faulty items.
DURABLE: We offer the latest neon flex technology, which is more durable, lighter and longer lasting than traditional glass neon signs, which means they’re less likely to get damaged in high-traffic areas.
ENERGY EFFICIENT: Our neon signs have low energy consumption making them a great eco- friendly alternative to traditional glass neon.
LONG LASTING: Our products will let you enjoy your bright neon light design for a whopping 50,000+ hours. That’s the equivalent of 3+ years if left on 24/7!!
SAFE: LED neon flex doesn’t heat up as a result of chemical processes so they’re also safe to touch, making them both kid and pet proof. Combined with their impact resistance, LED neon is suitable for almost any environment unlike traditional neon, which contains breakable glass and could leak toxic gases at the end of their life cycle.
EASY TO INSTALL: Unless otherwise stated, all of our signs come with pre-drilled holes and wall fixings for easy hanging & mounting.
LOW MAINTENANCE: Our signs do not require any maintenance and are easy to clean by using a dry, microfiber cloth.
LIGHTWEIGHT: Our standard and custom-designed signs are lightweight and portable, making them perfect for events like weddings, parties, unique signs for advertising your business, and unique gift ideas.
WHAT ARE LONDON NEON SIGNS MADE OF?

Our neon lights and signs are made of high quality LED flex making them different from traditional glass neon.

LED flex is:

Made with PVC & acrylic
Powered by LED lights
Cased in flex rubber tubing
LED flex neon products are more cost-effective, durable, energy-efficient, and safer than glass neon products. They provide an incredible visual impact that is on par with or even greater than you would get with a traditional glass neon sign.

IMPORTANT NOTE REGARDING LED NEON LIGHTS: Due to the hand rendered nature of our neon signs, they can be subject to variations and slight discolorations. Some variations in colour can also occur as a result of the computer screen, the camera and/or the light, and therefore the colour of the LED may appear different in pictures than in a real setting and do not reflect the quality of the product.

What are the small, clear marks on my LED neon sign?

Our signs are 100% hand-made so sometimes during the production process a bit of the special adhesive we use to complete the design may leave a slight clear stain. This is perfectly safe and is usually unnoticeable to the naked eye.

Our LED neon signs and lights are:

Available in a wide range of colours and in most block and script fonts.
Available in 6mm, 8mm, 10mm or 13mm tube thickness. (depending on design and size.) The minimum letter height is approximately 6-8mm for basic block fonts and 10-13mm for cursive or script fonts.
Available in a variety of standard and premade exclusive designs.
Available as a personalized neon sign.
Handmade by professionals with over 10 years experience in LED neon manufacturing.
Manufactured in both China and/or the US so that we may offer the highest quality LED neon at affordable and/or competiti.